FAQs for Aden's Wardrobe

 

 

What is Aden's Wardrobe? Aden’s Wardrobe is a fashion brand that specializes in creating comfortable, stylish, and elegant clothing for women. Our collections blend modern trends with African influences to produce timeless pieces. Whether for casual wear, formal wear or special occasions, we offer diverse styles that empower women to express themselves confidently.

How do I place an order? To place an order, browse our collections on the website, select your preferred items, and choose your size, color, and quantity. Add them to your cart, then proceed to checkout where you can review your order, provide shipping details, and complete payment. We accept multiple forms of payment, including credit cards, PayPal, and more.

What are your shipping options? We offer standard and express shipping options. Standard shipping typically takes 3-7 business days domestically and 7-21 days internationally, depending on your location. Express shipping is available for faster delivery. Once your order is processed, you’ll receive a confirmation email with tracking details. Please note that shipping times do not include order processing time, which is typically 1-3 business days.

Do you ship internationally? Yes, Aden’s Wardrobe offers international shipping to most countries. Shipping rates and delivery times will vary depending on your location. Any customs fees, duties, or taxes incurred during international shipping are the customer’s responsibility. We recommend checking with your country’s customs office for details.

What is your return policy? We accept returns for exchange or store credit within 14 days of receiving your order. Items must be in their original condition, unworn, and with tags still attached. Unfortunately, we do not offer refunds. To start a return, contact us via email with your order number and reason for the return. Once approved, we will provide instructions for returning the item. Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect.

How do I track my order? Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through the shipping carrier’s website. If you have not received a tracking number within a few days of placing your order, please check your spam folder or contact us for assistance.

Do you offer custom-made designs? Yes, Aden’s Wardrobe offers bespoke services for custom-made outfits. Whether you need a unique design for a special occasion or want something tailored to your preferences, our team can work with you to create the perfect piece. Contact us directly with your ideas, and we will provide a consultation and quote for the custom design.

What if my order is delayed or lost? We understand the frustration of delayed or lost shipments. If your order is delayed, please first check the tracking number provided for updates. In the case of a lost or significantly delayed order, reach out to our customer service team with your order details. We will investigate the issue with the shipping carrier and provide a resolution, whether it’s reshipping your item or offering store credit.

What sizes do you offer? Our collections are available in a wide range of sizes to suit all body types. Check our size guide for detailed measurements to ensure you select the correct size. If you’re unsure or in between sizes, we recommend choosing the larger size for comfort. For custom orders, we can adjust sizing based on your specific measurements.

Can I change or cancel my order? If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make modifications. However, if the order is still in processing, we will do our best to accommodate any changes.